For comprehensive trouble shooting instructions, clients should consult the current Kiosk Trouble Shooting Guide

Support for Real Time Kiosks
Knowledge Base

We are continually updating our Knowledge Base with answers to the most common questions. Check back here frequently. Many of your questions will be answered here. If you require further assistance, please visit our Customer Service page for instructions.

A) PRINTERS

1. Laser Printer

2. Receipt Printer

3. Printer Testing

B) SCANNERS

1. Finger Scanner

2. Document Scanner

C) MISCELLANEOUS

1. Cash Dispensing

2. Touch Screen & Monitor

3. Restarting the Kiosk Computer

4. Host Error

5. Please Wait Screen

6. Cannot find the "G" Drive

7. System Out of Virtual Memory