Our Kiosk Systems
Real Time Kiosks At A Glance
The Leading Transaction Kiosk System for Credit Unions
Credit union industry veterans — veterans with experience in management,
operations and IT — developed the Real Time Kiosk System. Armed with first-hand
on-the-job industry experience, the developers had three distinct but related goals in mind for developing
a full-function, secure, financial transition system that meets the operational and member service needs
of the credit union industry.
Goal #1: Security
The first goal was to develop a secure system that would prevent identity theft.
This goal led Real Time to pioneer the first biometric finger image
identification technology into a self-service system, which is now a standard feature in all Real
Time Kiosk Systems.
The side benefit of biometric identification (also called “human authentication") is the ability for
members to access their accounts without the need for ATM cards or remembering PINs.
Goal #2: Improved Depository System
The second goal was to develop an enhanced depository system which (a) gives members greater
confidence when making deposits; (b) eliminates the problem of "empty envelopes"; and (c) minimizes deposit
disputes. This goal led Real
Time to
pioneer reduced-image receipts for deposited items. Our depository system has virtually eliminated
fraudulent deposit transactions and disputed transactions and has significantly increased the number
of deposits taken through the self-service kiosks.
Goal #3: Leveraging Credit Unions' Internet Investments
The third goal was to establish a seamless and comprehensive interface
to the Internet. When credit unions who offer services through their Web sites update their sites (with
new loan rates or savings rates, for example), the updated content is automatically available to members
at the kiosk. This feature also allows credit
unions to integrate their Internet Lending capabilities and New Membership Applications right at
the kiosk without any operational changes at the credit union. In fact, any new feature added to a credit
union's Web site (such as used vehicle valuation, copies of checks, or insurance promotions) becomes
available at the kiosk.
Benefits
Find out why Real Time Kiosks is the leading biometric transaction kiosk system
for credit unions.
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Case Studies
Find out how three credit unions implemented the Real Time Kiosk System in their credit unions to meet
their membership growth goals and service needs.
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Using Our Kiosks
Our kiosks were designed by industry professionals to meet the specific needs of the
credit union industry. In fact, the screen flow and user friendliness of the system was initially perfected
at the Purdue University, by the credit union and student body. Learn about all the powerful features
of the Real Time Kiosk System with sample screen shots of the kiosk and more.
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Administering Our Kiosks
Not only are the Real Time Kiosks fully-featured for performing the full array
of credit union member transactions, but our powerful and comprehensive Network Control Program (also
called the Admin Terminal) offers credit union administrators all of the control and flexibility needed
to manage their kiosk network. See how credit unions remotely balance deposits, determine cash replenishment
needs, view photos of members performing transactions, monitor equipment and connectivity issues, manage
Internet content available at the kiosk, and much more.
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Technical Specifications
The Real Time Kiosk is a full-featured automated teller devise designed to perform
the full array of deposit, withdrawal and informational member services. To perform these functions,
the system houses a variety of peripheral equipment.
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