Company
Whom We Serve

Fulfilling a Two-Fold Mission

The Real Time Kiosk System was originally conceived as a solution for two distinct and specific needs of credit unions:

• Credit Unions needed a means for remote service distribution in areas where large brick-and-mortar facilities could not be cost-justified or were not feasible.

• Credit Unions needed a reliable and efficient way to offload routine, over-the-counter, teller-type transactions in existing branch offices to free staff for more important revenue-generating responsibilities.

Our clients report dramatic success in both of these areas.

Cases In Point

PEFCU
Purdue Employees Federal Credit Union (PEFCU, with $400 million in assets and 55,500 members) reports that their seven remote kiosks perform an average of over 7,000 deposit transactions per month. In addition, many of their members have joined the credit union through the kiosk and have never visited any of their traditional branch offices. [Read about Real Time Kiosk's One-Touch Automated Service Centers on the PEFCU Web site (opens in new browser window).]

RHSECU
Janet Harris, CEO of Riverside Health System Employees Credit Union (RHSECU, with $7.5 million in assets and 3,500 members) reports that with her two lobby kiosks ("Money Buddies") perform as many transactions after hours as during normal business hours. (Janet adds, "Furthermore, our kiosks are never late to work, and not one has ever asked for a raise!") [Read about Real Time Kiosk's Money Buddies on the RHSECU Web site (opens in new browser window).]

Real Time Kiosk Clients At A Glance

• University Credit Unions and Hospital Credit Unions represent the dominant sectors of our client base.

• In recent years, we are serving an increasing number of Community Charter Credit Unions as well as Credit Unions that have converted to geographical membership bases.

• Smallest credit union client: $7.5 million in assets and 3,500 hundred members.

• Largest credit union client: $1.9 billion in assets and 225,000 members.

• Average size credit union client: $550 million in assets and 64,000 members.

• The numbers of kiosks our clients have range from 1 to 10, with an average of 2.5 kiosks per client.

• Geographic Distribution: Real Time Kiosk clients are located in fifteen states and the District of Columbia:
  
  Alabama
  California
  Connecticut
  Florida
  Georgia
  Indiana
  Kentucky
  Maryland
  Minnesota
  New Hampshire
  New Jersey
  North Carolina
  Ohio
  Tennessee
  Virginia
  Washington, DC